Shipping & Returns Policy

Shipping & Return

The sale of goods and services on this website are offered by The Care Club Store Pty Ltd ABN 13 645 630 164 (β€˜Store’). In relation to any order placed via this website with the Store:

Shipping within Australia

Shipping anywhere in Australia is free of charge. Orders are dispatched within three (3) business days of the order being place, subject to the availability of stock. In the event that an order is accepted and stock is not available for dispatch within the three (3) business days, the Store will contact you regarding your order. In most instances, orders for delivery in Australia are sent via Australia Post.

Shipping to international destinations

The Store can ship most products to international addresses. Shipping charges vary on destination and size of order. Please note that some destination countries require additional processing and handling that may result in a charge of additional charges and fees to enable the export from Australia and import into the destination country.

Returns

Please verify your goods on arrival for condition, quality and items received. If the goods are not sealed or otherwise are in poor condition and/or the delivery includes incorrect items, please take a photo of the goods, reply to the email that provided the receipt for the purchase of the goods on the Store attaching the photo and requesting either a refund or replacement.

If you are changing formula or starting weaning to formula and your infant or toddler remains fussy after two weeks, reply to the email that provided the receipt for the purchase explaining your experience with our products and we will process a refund.

If you are located in Australia and if you find that you have ordered the wrong item, reply to the email that provided the receipt for the purchase with the details of what you intended to purchase, and we will send out the correct item (processing a partial refund where the correct item is of a lesser price, at no charge if it is the same price, or at the cost of difference in price where the correct item is of a higher price).

If you are located outside of Australia, please select your items with extra care as we are unable to replace or refund incorrectly selected items on shipment to international destinations.

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